Pay:

• Clear Path to $3500+ Monthly with Bonus Program

Hours: 

• Full-Time

• Monday- Friday 

Benefits:

• Bonus Incentive Program designed to aid in bridging the compensation gap and reward based upon company growth

• Paid Time Off (PTO) 3 days accrued within the first year

• Non-Paid Time Off (NPTO) 4 days accrued within the first year

• Holiday Pay (New Year, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas) is eligible after 12 months of employment

• Medical/ Dental/ Vision Insurance: Shadow Graphix offers Medical, Dental & Vision insurance through United Healthcare. Shadow Graphix pays 50% of the employee's monthly premium. New employees are eligible to sign up for Health insurance after a 90-day waiting period.

• 401(k) Shadow Graphix provides employees who participate & actively save for retirement. The company matches the employee $1 for $1 up to 3%, Match 50% for 4% and 5%.

Qualifications:

• (Includes; education, specialized knowledge, skills, abilities, professional certification, experience, and other characteristics such as personal characteristics)

• Consistent dependable candidate daily from 9:00 AM - 5:00 PM.

• 3+ years of proven customer support experience, initiative, and problem-solving.

• Track record of over-achieving quota.

• Strong phone contact handling skills, active listening, and written communication skills.

• Familiarity with Customer Relationship Management systems and practices

• Ability to multi-task and prioritize concurrent tasks with minimal direction

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to prioritize and manage time effectively

• Positive and Energetic attitude.

• Proven leadership skills, the ability to work effectively with others at various levels within the organization and openness to feedback.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Valid driver’s license, insurance, and reliable automobile

• Must pass a background check

• High school diploma, general education degree or equivalent.

Working Conditions:

• Physical demands: Minimal physical effort required. Work is mostly sedentary; requires sitting, hearing, speaking, finger dexterity, specific vision abilities required include close vision and ability to focus on detail and quality; regular application of basic skills (keyboard, eye/hand coordination).

• Mental demands: Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.

Summary:

We are looking for a highly motivated, reliable individual with a strong Customer Service and sales background to join our team. You will be working with our top customers and will be responsible for continuing the exceptional service our customers are accustomed to receiving.   You will be charged with maintaining the impression we make in person and answering the phone as well as managing some accounting-related functions. We are a very fast-paced small business company so attention to detail and excellent organizational skills are critical to success in this role.

The Customer Service Representative is to provide customer support for a wide variety of customer-related inquiries including billing, order processing, updating order status, and other assorted customer-related duties. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.  

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Duties And Responsibilities:

• Processes customer accounts; responsible for tracking activity per day (checks, calls, invoices)

• Answer incoming calls and take orders from our house account customers. 

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information, detailing the graphic order details, and working with the customer at each stage of the graphics process.

• Responsible for the timely and accurate processing of post-sales transactions including supply orders, service calls, and contracts.

• We use various software applications, such as QuickBooks, Outlook, Word, spreadsheets, and our workflow software, System 100, Smartsheet.

• Responsible for customer service support issues including billing, order status, and customer inquiries in a professional and timely manner.

• Must have the flexibility to adapt to procedural enhancements and modifications.

• Manage and track various company metrics using company-provided software programs/tools.

• Other misc. administrative tasks as assigned.

• Reliable, self-motivated, and open-minded with the ability to work independently and as part of a team.

• Professionalism regarding time, costs, and deadlines as well as managing clients through the workflow process. 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support